Second50Years Marketing Blog

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Second50Years Marketing Blog

Entries Tagged as 'Customer Service'

Let Your Mature Customers Know You are “Green”

January 24th, 2008 · No Comments

The New York Times ran an article about how Whole Foods is getting rid of their plastic bags (big environmental no-no) in time for Earth Day on April 22. The food chain will offer recycled paper bags and sell reusable bags. They will of course accept other reusable bags as well.
This is an opportunity for […]

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Tags: Customer Service

Zappos Models Great Customer Service

January 14th, 2008 · No Comments

We talk about customer service all the time…about how when you are marketing to older consumers, service becomes sooo important. I came across an interview with the founder of Zappos, a wildly successful online shoe store. It is like an Amazon for shoes. Tony Hsieh, CEO/director of Zappos.com, makes it clear that he does not […]

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Tags: Customer Service